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Orders

ORDER

Online Orders


We've made online shopping easy! Just follow the steps below to locate and purchase your favorite products on our website.

1. Browse or search the site to locate the items you want to buy. There are several ways to do this:

  • Browse through the products on the site by selecting one of the category tabs at the left side of the page.
  • Search by keyword or product name in the search box at the top of every page.
  • Search by product number if you have one in the Search box at the top of every page.

2. When you find products you would like to purchase, choose the appropriate quantities, sizes, etc. and add the items to your cart.

3. When you have finished shopping and are ready to checkout, click the Checkout button on the shopping cart page. (To get to the shopping cart page, click on the Shopping Cart image at the top of the page.)

4. If you are a registered user, log in using your email address and password for faster checkout.

5. Fill in all of the required information on the shipping and billing pages. If you have forgotten to fill in a required field, we will alert you to the area in red text so you can go back and try again. Complete the required field with the requested information and continue to checkout again.

6. Review your order before submitting to verify all of the information is correct and to get your calculated order total.

7. Submit the order and print a copy of the Thank You page containing your customer number and order number for your records. A confirmation email will also be sent containing your order information to the email address provided during checkout.

If you did not receive a confirmation email, there are a few reasons this may have happened:

  • You may have typed your email address incorrectly. This would make it impossible for us to send you an email.
  • You have a spam blocker that is prohibiting confirmation emails from being received.
  • Your order has not completed processing. Please allow 24 hours to process your order.

We are not able to re-send a confirmation email, but you can contact us to inquire about your order if you are in doubt.

Track an Order Online

The quickest way to check your order status and tracking information is by using one of the two online options listed below. If you need further assistance, you may contact us via email to obtain the status of your order. All orders placed that contain an email address on the account will receive an email confirmation upon the placement of the order.

Registered Users

As a registered user, you can simply login to your account and you will have access to look up your orders without entering your customer number and order number for each one.

To do so, please follow the directions below:

  • Click on the "My Account" link in the upper right corner of the page.
  • Enter your Registered email address or Customer Number and Password to Access your Account.
  • From the My Account page, click the " (show all orders)" link.
  • Your previously placed orders will be listed, along with their current status
  • To view the order in detail, click on the "View " link.
  • To view Status History & Comments.